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The do's and don'ts of dealing with a crisis situation

Crisis cannot be managed because crisis are not scheduled. At all times we should be ready to deal with a worst case scenario situation! (ABC 7)

By now you're familiar with what happened on United flight 3411, the apologies and the still continuing aftermath of seeing a passenger being dragged off a flight and left bloodied. There is no way to know when when you will be facing a crisis of your own, you can be prepared for when it hits! Rebecca Klein Scott and Keith Scott of TALLsmall Productions joined us some crisis situation best practices!

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