Metro poll indicates 71 percent of riders approve of service
Complaining about WMATA and Metro service as a whole is so prevalent among Washingtonians that it could probably be classified as a hobby. However, only very few of them polled by the Washington Post were willing to say that service is poor.
The Washington Post's poll of more than 1,000 people indicates that more than 70 percent of respondents gave Metro a positive rating. Just 16 percent of those polled said that the rail system was either "not so good" or "poor."
The results are almost in line with Metro's own Vital Signs report, which indicates that 79 percent of riders were satisfied with service during the first quarter of 2013.
The Post's analysis concludes that the nation's second-busiest rail system hasn't experienced a drop in perception over the last several years, which in that time span includes the 2009 Red Line crash that killed nine people.