(WJLA, AP) - Papa John's Pizza is apologizing after an employee typed a racial slur on a receipt to a customer at one of its New York City locations.
Customer Minhee Cho posted a message on Twitter along with an image of the receipt from a Manhattan location describing her as "lady chinky eyes."
Several hours later after the message had gone viral, the Louisville, Ky.-based company formally apologized on its Facebook and Twitter pages for Cho's experience.
The company says the employee was dismissed.
However, the operating partner who runs the Harlem-based store told The Gothamist the teen employee was misled by "hip hop culture" and wasn't sure if he should fire her. He reasoned the employee could benefit more if she got "sensitivity training."
Since the incident, the store has been besieged by prank callers trying to order Chinese food. A store manager told the New York Post the phone traffic was affecting business. He also said the slur was just business as usual and "a way to identify her and her order."
Spokeswoman Tish Muddon told the Louisville Courier-Journal that the company was attempting to reach Cho to apologize.
Cho didn't immediately respond to messages sent by email and Twitter.
The image of the receipt on her Twitter page shows she went to Papa John's on Friday.