Healthcare.gov phone enrollment issues
WASHINGTON (ABC) - Major technical problems at Healthcare.gov have dogged the Obama administration for more than a month. Now there are issues surrounding enrollment by phone.
Internal Obama administration memos obtained exclusively by ABC News from republican congressional investigators show that applications by phone have had the same problems as the ones on the website. That's because those trained representatives are using the same computer system as the average American logging on at home.
"The same portal is used to determine eligibility no matter how the application is submitted (paper, online)," reads one memo written by the team in charge of fixing the website. The memo says the non-web applications are essentially a way to buy time.
"The paper applications allow people to feel like they are moving forward," the memo continues. "At the end of the day, we are all stuck in the same queue."