Starting October 16, Maryland residents who are Verizon users will have to pay for 411 directory assistance calls if they make more than two calls per month.
Each directory assistance after the first two will cost $1.99 a call.
“This could affect customers on tight budgets. People need to know they will pay more if they use this 411 service more than 2 times a month,” said Counsel Paula M. Carmody, who heads the Maryland Office of People’s Counsel and opposes the change.
According to Carmody, this will likely have a significant effect older, low-income adults who rely on the service, do not regularly use the Internet, and still have a primary landline.