Maryland has settled with Ticketmaster companies over a battle involving a 2009 Bruce Springsteen concert that allegedly left some concertgoers without tickets.
Maryland’s attorney general announced that the state settled with Ticketmaster Entertainment, Inc., Ticketsnow.com, Inc. and TNOW Entertainment Group, Inc. The state alleged that the companies misled people who couldn’t find tickets on the Ticketmaster web site into going to a resale site.
For the 2009 Springsteen concert, the resale site couldn’t and didn’t provide the necessary number of tickets, the state alleged. The site sold tickets that were “speculative,” or tickets the brokers didn’t have but believed that they would obtain.
More than 200 consumers who purchased tickets to the Bruce Springsteen Verizon Center concert didn’t receive the tickets they had paid for, the attorney general stated.
"Ticketmaster misled consumers when it offered tickets without informing them that they were being sold by brokers at inflated prices, and then, even at the inflated prices, it failed to provide the purchased tickets," said Attorney General Douglas F. Gansler. "Under this settlement, Ticketmaster must be more transparent when it steers consumers to its resale website so that consumers understand what they are purchasing."
Ticketmaster denied that it violated the Consumer Protection Act. But it agreed to inform customers that it was referring them to another site if they couldn’t get tickets through the primary web site. It also agreed to fully inform concertgoers of the type of tickets they were buying, among other things.
The Ticketmaster companies also agreed to pay the state $10,000.