Metro has launched an internal investigation into why the Wednesday night commute for hundreds of passengers on the Green Line turned into chaos.
A throng of irate riders was forced to self-evacuate from two stranded trains near the Navy Yard-Ballpark and Ancostia stations Wednesday night after power was cut to the third rail powering both stations. The action came after a smoking insulator sparked on the third rail, causing an electrical malfunction.
Officials say power was mistakenly cut to both stations, and for some riders caught on hot trains between stations, leaving their cars and walking on the track bed to Anacostia was their decision.
However, the new investigation aims to determine how the issue was handled by WMATA personnel.
"What happened to them was unacceptable," Metro GM Richard Sarles said. "People were talking, but proper protocols weren't followed."
Riders reported Wednesday night that they were trapped on trains for more than an hour, claiming that they got very few instructions from officials. No one was seriously hurt, but several people were treated for anxiety issues.