(WJLA) - Do you have a Capital One credit card? You may want to check the rarely-read fine print on yours if you do.
Capital One’s agreement states: “We may contact you in any manner we choose.” This means mail, phone, email, or even a “personal visit” – like where you live or where you work.
"I think it's crazy -- I don't think they should be able to just run up in your house just because you didn't pay," says D.C. resident Anthony Pearcy.
What’s also getting a lot of attention is that the cardholder rules allow Capital One to “modify or suppress caller ID and similar services and identify ourselves on these services in any manner we choose.”
"They shouldn't be that aggressive on collecting debts, they should stick to calling people and messages in the bill. Just creepy," says Breawayna Norris.
We checked with Capital One, and reps say they aren’t trying to disguise collection calls it makes to cardholders, and they added that they do not visit cardholders or send debt collectors to their homes or work.