Provi Ortiz was trying to get her three rugs cleaned. But when she took them to a local Rockville carpet cleaner, she says her carpets would return just as filthy and soaking wet.
The company, "All Carpet and Upholstery," gets an "F" with the Better Business Bureau and refused to give her a refund. It appears to operate under several names, including Rug Cleaning-DC and 24-7 Carpet Steamers.
Turns out their listed addresses are bogus.
Ortiz paid with a card. She's challenging the charges and hopes to get her money back.
When another company offered to do the work for half what she paid, Ortiz complained to the Maryland attorney general's office, which was unable to track them down. The attorney general's office wrote in a letter that the business "failed to cooperate" and "refused to provide the AG a mailing address."
But it took just one phone call to get employees of the company to come to ABC7. With hidden cameras rolling, an employee checks out rugs and offers $249 to clean them.
For the same $249 to clean a little 4 x 6 rug, a well-known carpet cleaner would do two whole rooms.
When ABC7's Kris Van Cleave identified himself, the staffer runs away.